SIA 4SHOP

1. General Terms and Conditions

1.1. These Terms of Purchase, together with the documents specified in these Terms and Conditions, are intended to provide information about SIA 4SHOP (“Seller”), as well as to present the terms of purchase and sale of goods sold in the online store (“Terms”) to persons specified in clause 5.1 of the Terms and Conditions (“Buyer”), who purchase goods (“Goods”) in the online store at the address www.4shop.lv.

1.2. These Terms and Conditions are applied when concluding any agreements between the Seller and the Buyer for the sale of Goods (“Agreement”). Before ordering any Goods in the online store, please read these Terms and Conditions carefully and make sure that you understand them correctly. Please note that before completing the order, the Buyer is obliged to agree to these Terms and Conditions and the Privacy Policy, but if he refuses to do so, the order cannot be completed and the Order cannot be ordered..1. 3. We also inform you that these Terms may be amended in accordance with the procedure specified in Part 6 of the Terms. Each time you order the Goods, we recommend that you review the Terms to ensure that you fully understand the terms and conditions under which the order will be placed in a particular case. These Terms were last updated on April 9, 2025.

1. 4. These Terms and any Agreements between the Seller and the Buyer are drawn up and concluded only in the official language.

2. Information about the Seller

2.1. These Terms apply when purchasing Goods at the address www.4shop.lv (“online store”). The Seller is SIA 4SHOP – a company duly registered and operating in the Republic of Latvia, legal entity registration code 40203181543, address: Latvia, Riga, Laboratorijas iela 19.

2.2. More information about the Seller is provided in the section “About us”

2.3. The Seller’s contact information is provided in the section “Contacts”.

3. Goods

3.1. The images of the Goods provided in the Online Store are illustrative in nature. Despite the fact that the Seller makes every effort to reflect the colors of the Goods as accurately as possible, the Seller cannot guarantee that the screen of the Buyer's device will accurately reflect the colors of the Goods. The Buyer understands that the Goods may differ slightly from their images. Also, the images of the Goods presented in the Online Store may show additional accessories or components of the Goods that are not included in the packaging of the Goods sold (the packaging of the Goods is indicated in the "Information" section of the Product advertisements). The Product is considered to be in accordance with the offer if it corresponds to the sample, model and/or description provided in the Online Store. Also, the images of the Goods presented in the Online Store may show additional accessories or components of the Goods that are not included in the packaging of the Goods sold (the packaging of the Goods is indicated in the "Information" section of the Product advertisements). The Product is considered to be in accordance with the offer if it corresponds to the sample, model and/or description provided in the Online Store.3.2. The packaging for transporting the Product may differ from that shown in the images in the Online Store. Changing the packaging of the Product to ensure proper and safe transportation of the Product does not change the Product and/or its properties and/or functions specified in the Online Store.3.3. Unless otherwise specified, all Products offered in the Online Store are available. In the event that the ordered Product cannot be sold due to the circumstances specified in Clauses 5.10. and 9.5. of the Terms, the Buyer shall be immediately informed of this by e-mail or other means of communication (by telephone or SMS) and the order for such Product shall be cancelled.3.4. The Seller has the right to determine the minimum and/or maximum order quantity for a specific Product in one order.

4. Processing of personal data

4.1. The Seller processes the Buyer's personal data in accordance withthe Privacy Policy. Considering thatthe Privacy Policyspecifies important provisions of the Terms, we recommend that the Buyer read them carefully and make sure that all provisionsof the Privacy Policyare understandable and acceptable to him.

5. Conclusion of a purchase-sale agreement

5.1. The following Buyers may purchase Goods in this online store: a) natural persons who have reached the age of 14 (fourteen) years; b) legal entities.

5.2. The Buyer, by agreeing to these Terms, confirms that he has the right to purchase Goods in this online store.

5.3. The amount of the Goods to be ordered must be no less than the minimum amount of the Goods basket, the actual amount of which is indicated in the section “Delivery and receipt of Goods”.

5.4. The procedure for ordering Goods specified by the Seller provides the Buyer with the opportunity to check and correct errors before submitting the final order. It is recommended that the Buyer carefully read and check the submitted order at each stage of submitting the order. 5.5. The contract between the Buyer and the Seller is considered concluded from the moment when the Buyer, in the online store, has created a Goods basket, indicated the Buyer's name, surname (in Latin letters) and delivery address, exact postal code, selected a payment method and familiarized himself with these Terms, presses the “Order” button and pays for the order or chooses the payment method specified in clause 10.1. b. of the Terms. If the Order is not paid for, the contract is considered not concluded. The Seller has the right to contact the Buyer using the phone number or e-mail address specified in the order, based on the concluded contract or in resolving any ambiguities arising in connection with the performance of the contract.5.6. When the Buyer submits an order and pays for it or selects the payment method specified in clause 10.1. b. of the Terms and Conditions, an e-mail is sent to him confirming receipt of the order.5.7. When preparing the order, the Seller sends the Buyer an e-mail and/or SMS informing him that the Goods have been sent to the Buyer or are prepared for collection in the store (depending on which of the methods of delivery of the Goods is chosen).5.8. Each contract (order) concluded between the Buyer and the Seller is registered and stored in the online store database.5.9. By concluding the Agreement, the Buyer agrees that at the time of purchase an electronic VAT invoice with purchase information will be sent to the specified e-mail address. The invoice is sent to the e-mail on business days no later than 3 (six) business days from the moment the Buyer receives the Goods or the Seller hands over the Goods to the courier (if the Goods are delivered to the Buyer using courier services). The VAT invoice is issued with the date of handing over the Goods to the courier or receiving/handing over the Goods (depending on which of the delivery methods of the Goods was chosen and which of the Seller's suppliers delivers the Goods in a particular case).

5.10. In the event that the Seller is unable to sell the Goods, for example, because the Goods are not in stock, because the Goods are no longer sold, or due to an error related to the price indicated in the online store, as specified in clause 9.5 of these Terms. in paragraph 1, the Seller shall inform the Buyer thereof by e-mail or by other means (by phone or SMS) and the order shall be cancelled. In the event that the Buyer has already paid for the Product, the Seller shall refund the amounts paid within 14 (fourteen) calendar days to the customer's bank account.

6. Right to amend the Terms

6.1. The Seller has the right to amend these Terms. Whenever the Product is ordered, the version of the Terms in force at that time shall apply to the conclusion of the Agreement between the Seller and the Buyer. The version of the Terms that existed at the time of the Buyer's order and was sent to the Buyer together with the order confirmation shall be valid for orders placed and not completed before the new Terms come into force. 6.2. Each time the Terms are amended on the basis of clause 6 of these Terms, the Seller shall inform the Buyer and notify him thereof, indicating that the Terms have been amended, and the date of their amendment shall be indicated in clause 1.4 of these Terms.

7. Qualitative return of goods and unilateral withdrawal from the Agreement, when the consumer exercises the right of withdrawal

7.1. The Buyer, who is a consumer (natural person), has the right to exercise the right of withdrawal without specifying the reason and unilaterally withdraw from the Agreement by returning the received Goods - within the period specified in paragraph 7.3 of these Regulations. This provision means that during the specified period of time, having changed his mind or for other reasons deciding to refuse the Goods, the Buyer has the right to notify the Seller of his request to return the goods to the Seller and receive the money paid. The costs of returning the Goods must be covered by the Buyer.

7.2. The Buyer (consumer) cannot exercise the right of withdrawal and cannot return the Goods in accordance with the Cabinet of Ministers of 20.05.2014. Regulation No. 255 “Regulations on distance contracts” in the cases specified in paragraph 22, if:

• a) the Product is manufactured according to the Buyer's instructions or the Product is clearly personalized (adapted to the Buyer's personal needs);
• b) the Product is perishable or its expiration date is about to expire;
• c) the Buyer has opened the packaging of the Product, which cannot be returned due to health and hygiene reasons ;
• d) the Product, due to its properties, has been irreversibly mixed with other things after delivery;
• e) the Buyer has opened the packaging of an audio recording or video recording, or computer programs;
• f) newspapers, periodicals or magazines are delivered, except if they are delivered under a subscription contract.

7.3. The Buyer's right to unilaterally withdraw from the Agreement within 14 days, return the Goods to the Seller and receive money using the right of withdrawal applies only to consumers (natural persons) and arises from the date of conclusion of the Agreement, as defined in paragraph 5 of the Terms. Quality Goods may also be returned within a longer period in certain cases specified by the Seller, when the Seller provides relevant information about them when selling the Goods.

7.4. The 14-day period for exercising the right of withdrawal is calculated as follows:

a) if the Goods are purchased by concluding the Agreement - from the day when the Buyer or a third party other than the carrier (courier) and indicated by the Buyer has received the Goods;

b) if the Buyer has ordered several Goods in one order, which are delivered separately, - from the day when the Buyer or a third party other than the carrier and indicated by the Buyer has received the last Goods;

c) if the Goods are delivered in several lots or parts, from the day on which the Buyer or a third party other than the carrier and indicated by the Buyer has received the last lot or part of the Goods;

d) for contracts for regular delivery of Goods – from the day on which the Buyer or a third party other than the carrier and indicated by the Buyer has received the first goods. If the end of the period falls on an “official” holiday in the country, the right of withdrawal shall be exercised until the business day following the end of the said period (inclusive).

7.5. In order to exercise the right of withdrawal, the Buyer must inform the Seller of the decision to withdraw from the Agreement by sending or submitting a relevant written notice in a free form, which would include the Buyer’s notice of withdrawal from the Agreement, or by filling out the withdrawal form (PDF format; WORD format). The notice of withdrawal from the Agreement or the withdrawal form must be submitted to customer service centers, the addresses of which can be found here, or sent electronically to the e-mail address: info@4shop.lv. Upon receiving the Buyer's notice electronically, the Seller shall immediately send the Buyer a confirmation of receipt of the notice to the Buyer's e-mail address.

7.6. The Buyer shall immediately, but not later than within 14 (fourteen) days after submitting or sending to the Seller the withdrawal form or notice of exercise of the right of withdrawal, return or hand over the Goods to the Seller at the customer service centers (the addresses can be found here) or to a person authorized by the Seller to accept the Goods. The deadline shall be deemed to have been met if the Buyer hands over or sends the Goods to the Seller before the expiration of the 14 (fourteen) day period. The Buyer shall cover the costs of returning the Goods.

7.7. The Buyer has the right to inspect the Product in order to ascertain its nature, properties and functions, but the use of the Product for ascertaining and verifying its nature, properties and functions shall be carried out to the extent that it would be possible to do so in the store.

7.8. The Buyer is liable for any decrease in the value of the Product or its use contrary to good faith (including, but not limited to, in the cases specified in paragraph 7.9 of these Terms and Conditions) if the Product has been used for a purpose other than ascertaining the nature, properties and functions of the Product during the exercise of the right of withdrawal.

7.9. The returned Product must not be damaged or used in a way that exceeds the use of the Product for ascertaining and verifying its nature, properties and functions. The Buyer shall endeavour to preserve the original packaging, authentic labels and protective bags for the returned Product. The Products must be returned in full with the same accessories with which they were sold, with the instructions and warranty card attached to the Product, if they were delivered with the Product. Gifts received for the Goods must also be returned together.

7.10. When returning the Goods, the invoice number and order number must be indicated. If possible, the Buyer shall attach the invoice so that the Seller can provide the Buyer with a refund for the purchased Goods as soon as possible.

7.11. The Buyer who returned the Goods shall be refunded all money paid for the Goods, including delivery costs at the time of order. The Seller shall refund the money for the Goods and delivery costs no later than 14 (fourteen) days from the date the Seller received information about the Buyer's decision to withdraw from the Agreement. The current delivery and service tariffs are provided in the section " Delivery and receipt of goods". If only part of the Goods is returned, the delivery costs are refunded only if the remaining Goods of the same order, when purchased separately, would be charged a lower rate than the rate applied when purchasing the Goods together with the Goods being returned, and only in an amount equal to the specified rate difference. If the Buyer has chosen to use a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Buyer for additional delivery costs.

7.12. The Seller shall transfer the refundable amounts to the bank account specified in the Buyer's notice of withdrawal from the Agreement or in the withdrawal form.

7.13. The Seller shall be entitled to withhold the refund of the amount to the Buyer until the Seller has received the Goods or the Buyer has submitted to the Seller a certificate that the Goods have been sent back, whichever is earlier.

7.14. In the event that the Goods were delivered to the Buyer after withdrawal from the Agreement:

• a) The Buyer is obliged to immediately return the Goods to the Seller;
• b) except for cases related to non-conforming Goods, as provided for in clause 15.11 of the Terms, the Buyer will be responsible for covering the costs of returning the Goods to the Seller;
• c) The Buyer is obliged to take due care of the preservation of the Goods until their return to the Seller;
• d) The price of the Goods and delivery costs shall be compensated to the Buyer in accordance with clause 7.11 of the Terms.

7.15. The Buyer shall in all cases have the rights arising from the sale of non-conforming Goods provided for by the laws and regulations of the Republic of Latvia. The return provisions specified in this clause 7 or other clauses of the Terms do not affect the existence of these rights.

8. Delivery

Home delivery

8.1. If the Buyer chooses, the Goods are delivered by a transport company at the Buyer's expense. In certain cases specified by the Seller, the Goods are delivered at the Seller's expense.

8.2. The Buyer, when choosing the home delivery service at the time of ordering, undertakes to indicate the exact place of delivery of the Goods. The exact delivery price depends on the weight and price of the ordered Goods. The current delivery prices are provided in the section "Delivery and receipt of goods".

8.3. The unloading and loading services of the Goods must be ordered separately before paying for the Goods. The unloading and loading services of the Goods are paid by the Buyer. In cases specified by the Seller separately, the unloading and loading services of the Goods are paid by the Seller. The current prices for unloading and loading services are provided in the section "Delivery and receipt of goods".

8.4. The Buyer's order is fulfilled before the scheduled delivery date specified in section 5.7 of the Terms. in the notification of dispatch specified in paragraph 1, except in cases where events occur that are beyond the Seller's control (as defined in paragraph 17 of these Terms).

8.5. Usually, the Goods are delivered to the address specified by the Buyer within the terms specified in the section "Delivery and receipt of goods". The Buyer is always informed of the expected delivery time of the Goods by e-mail.

8.6. If the Buyer, before placing the order, selects the "Express delivery" package, but the goods are not delivered within the specified time, the Buyer has the right to receive a refund for the paid "Express delivery" service.

8.7. When ordering more than one Product, they may be delivered at different times, as they are transported from different warehouses. No additional transportation fee is charged for this. If several Products with different delivery times are ordered, the total delivery time of the Goods is determined by the longest delivery time.

8.8. Ownership of the Goods shall pass to the Buyer at the moment when the courier hands over the Goods to the Buyer. The risk of accidental loss or damage to the Goods shall pass to the Buyer when the Buyer or a third party other than the carrier (courier) and indicated by the Buyer has received the Goods. If the carrier of the Goods is chosen by the Buyer himself, and the Seller did not offer such a delivery option, the risk specified in this section shall pass to the Buyer at the moment when the Goods are handed over to the carrier.

8.9. At the time of delivery of the shipment, the Buyer or a third party indicated by the Buyer is obliged to check the condition of the package of the shipment together with a representative of the transport company. If the Buyer finds that the shipment is damaged, the Buyer is obliged to: - indicate this to the courier who delivered the Goods; - note in the delivery document of the shipment that the packaging is damaged and fill out the Packaging Damage (Inspection) Report together with the courier; - check the Goods inside the packaging and, if they are damaged, record the damage with photographs. The photographs will be required for the procedure for returning the Goods for the delivery of an inappropriate Product; - if the packaging of the Goods is not damaged, it is not necessary to check the Goods in the presence of the courier. If the Buyer accepts the shipment and signs the documents, it is assumed that the shipment has been delivered in a proper manner.

8.10. If damage to the packaging of the shipment is found, the Buyer or a third party indicated by the Buyer has the right not to accept the shipment. In such a case, the representative of the courier service organization, together with the Buyer or a third party indicated by the Buyer, shall fill out a special consignment inspection report submitted by the representative of the courier service organization, indicating the detected damage.

8.11. The Buyer or a third party indicated by the Buyer, upon accepting the consignment and signing on the data storage device or on the paper delivery confirmation without notes submitted by the representative of the courier service organization, shall be deemed to have delivered the Goods in an undamaged consignment packaging, and the additional services indicated on the data storage device or on the paper delivery confirmation shall have been duly provided, unless otherwise indicated.

8.12. Upon delivery and transfer of the Goods to the address indicated by the Buyer, it shall be deemed to have been transferred to the Buyer, regardless of whether the Goods are actually accepted by the Buyer or any third party who accepted the Goods at the specified address. If the Goods are not delivered on the scheduled delivery date, the Buyer shall immediately, but no later than the day following the scheduled delivery date, inform the Seller thereof.

8.13. If the Goods are not accepted by the Buyer, the Buyer shall be obliged to indicate the details of the person accepting the Goods by filling in the order delivery information.

8.14. When accepting the Goods, a valid personal identification document must be presented in order to properly identify the Buyer. If the Buyer cannot accept the Goods himself, but the Goods are delivered to the address specified by the Buyer, the Buyer shall not have the right to make claims to the Seller for the delivery of the Goods to an inappropriate person. 8.15. The Buyer shall be obliged to check the packaging, quantity, quality, assortment, accessories and assembly of the Goods within 14 (fourteen) days from the moment of delivery of the Goods. If the Buyer fails to fulfill this obligation within the specified period and does not submit a claim to the Seller, it is assumed that the packaging of the Goods is in proper condition, and the quantity, quality, assortment, accessories and assembly comply with the terms of the Agreement.

Receiving Goods at the Customer Service Center

8.16. At the Buyer's choice, except for the cases provided for in the section "Delivery and Receipt of Goods", the Goods ordered in the online store can be received free of charge at customer service centers.

8.17. After the Seller has prepared the Goods for receipt, the Buyer is informed by e-mail or by other means of communication (by phone or SMS) that the Goods are ready for receipt.

8.18. Usually, the deadlines for preparing the Goods for receipt are provided in the terms specified in the section "Delivery and Receipt of Goods".

8.19. The ordered Goods must be collected no later than 3 (three) days after the Seller has informed the Buyer by e-mail or by other means of communication (by phone or SMS) about the possible receipt of the Goods. If the Goods are not collected within the period specified in this clause, the order is canceled. In such a case, after the order is cancelled, the money paid by the Buyer for the Goods is returned immediately, but no later than within 14 days.

8.20. Ownership of the Goods, upon receipt at the customer service center, passes to the Buyer from the moment the Seller transfers the Goods to the Buyer.

8.21. Upon receipt of the Goods in the store, the Buyer is obliged to:a) indicate the PIN code received in the SMS notification that the order is prepared for collection at the goods collection point;

8.22. The Goods can be picked up by both the Buyer himself and another person. If the Goods are picked up by another person, the Buyer must forward the code received in the SMS notification to that person. Applies to both individuals and legal entities.

8.23. Upon receipt of the Goods, the Buyer or a third party indicated by the Buyer is obliged to check the packaging, quantity, quality, assortment, accessories and assembly of the Goods: a) upon detection of damage to the packaging of the Goods, inconsistency(ies) of the quantity, quality, assortment, accessories and assembly of the Goods, the Buyer or a third party indicated by the Buyer has the right not to accept the Goods; b) upon acceptance of the Goods, the Buyer or a third party indicated by the Buyer assumes that the Goods have been delivered in proper packaging, the quantity, quality, assortment, accessories and assembly of the Goods comply with the terms of the Agreement.

8.24. Additional information related to the delivery of the Goods is provided in the section “Delivery and receipt of Goods”.

9. Price of Goods and Delivery Costs

9.1. The prices of the Goods will be as indicated in the online store. The Seller makes every reasonable effort to ensure that the prices of the Goods at the time the Buyer places the order are correct. If the Seller notices that there are inaccuracies in the prices of the Goods, clause 9.5 of these Terms and Conditions shall apply.

9.2. The prices of the Goods may change, but such changes shall not affect the Contracts already concluded.

9.3. The prices of the Goods are indicated including VAT (where applicable) in the amount applicable at that time in the Republic of Latvia. In the event that the VAT rate changes during the period from the date of order to the date of delivery, the price may change, taking into account the changes in the amount of VAT, except for cases where the Buyer has paid for the Goods in full before the changes in the VAT rate come into effect. The Seller shall inform the Buyer of such price changes in writing and provide the Buyer with the opportunity to purchase the Product at the price adjusted taking into account the amended VAT rate or to cancel the order. The Order shall not be fulfilled until the Buyer's response is received. In the event that the Buyer cannot be contacted using the contacts provided, it shall be assumed that the order has been canceled and the Buyer shall be informed thereof in writing.

9.4. The prices of the Products do not include the costs of preparing the order, delivering and placing the Products. The cost of delivery indicated in the online store may change. The current delivery prices are provided in the section "Delivery and receipt of Products".

9.5. Considering that the Seller's online store offers a very wide range of Products, despite all reasonable efforts of the Seller, it cannot be ruled out that the price of the Product may be indicated incorrectly due to a technical error independent of the Seller. In the event that the Seller determines that the price of the Goods has been indicated incorrectly, the Seller shall inform the Buyer thereof by email or other means of communication (telephone or SMS) and cancel the order. The Buyer, if he wishes to purchase the same Goods at the new correctly indicated price, must order it again.

On the application of reverse charge VAT

9.6. Goods subject to the legislation of the Republic of Latvia are subject to the reverse charge VAT payment procedure. Reverse charge VAT is not applied if the VAT payer who has placed the order does not pay from his bank account. When applying reverse charge VAT, discounts are not granted.

10. Payment

10.1. The Buyer may pay for the Goods:

a) in cash or by bank card upon receipt of the goods, in accordance with the conditions specified in the section “Payment”;

b) by bank transfer to the Seller’s account specified in the VAT prepayment invoice;

c) by payment (credit or debit) card;

d) by installments, using the services of leasing partners;

e) by direct bank order, using the services of a partner.

10.2. Legal entities are recommended to indicate the company registration number in the order information for faster payment identification. In this way, the order will be confirmed in the system faster and its execution will be started faster.

10.3. Payments are received by third parties that are not parties to the Agreement concluded between the Buyer and the Seller. Third parties who are entitled to provide non-cash payment services are responsible for the processing of Buyer data in accordance with the regulatory enactments governing the protection of personal data and data security.

10.4. If the Buyer chooses the payment method specified in clauses 10.1. c. and e. of the Terms, the Buyer is obliged to confirm the payment order in the Buyer's bank no later than 24 (twenty-four) hours from pressing the "Order" button. If the payment order is not confirmed within the specified period, the Seller has the right to consider that the Buyer has refused to conclude the agreement and cancel the order.

10.5. The Goods selected by the Buyer are reserved in the Seller's system and the Seller begins to fulfill the order: a) when the Seller receives a notification from the Buyer's bank about the payment made for the selected goods - clause 10.1 of the Terms. b., c. and e. in the case of points;b) when confirmation of the allocation of financing is received – in the case of point 10.1. d. of the Rules;c) immediately, after the order is completed, as provided for in the case of point 10.1. a. of the Rules.

10.6. The online store does not provide “Tax Free” services.

10.7. Detailed information related to payment is provided in the section “Payment”.

11. Buyer's obligations

11.1. The Buyer undertakes to provide only correct and complete information in the purchase form. If the information specified in the registration form changes, the Buyer is obliged to immediately update it.

11.2. The Buyer undertakes to use the online store honestly and correctly, not to harm its work or stable operation. If the Buyer fails to comply with this obligation, the Seller has the right to limit, suspend (terminate) the Buyer's ability to use the online store without prior notice and the Seller is not liable for any losses of the Buyer related to it.

11.3. The Buyer is obliged to pay for the ordered Goods and accept them in accordance with the procedure specified in these Terms.

11.4. Notwithstanding the obligations provided for in other clauses of the Terms, the Buyer undertakes to inspect the Goods before starting to use the Goods (including before assembling them, assembling them, etc.) and to make sure that the Goods received are the ones ordered by the Buyer.

11.5. The Buyer is obliged to comply with other requirements provided for in these Terms and Conditions and the legislation of the Republic of Latvia.

12. Seller's obligations

12.1. The Seller undertakes:

a) to make every effort to ensure that the Buyer can properly use the services provided by the online store;

b) to respect the Buyer's privacy, to process the Buyer's personal data only in accordance with the procedures specified in the Terms, the Privacy Policy and the laws of the Republic of Latvia.

12.2. The Seller undertakes to comply with all requirements specified in these Terms.

13. Manufacturer's warranty

13.1. Some of the Goods sold by the Seller are provided with a manufacturer's warranty. Information about the warranty and applicable conditions are specified in the manufacturer's warranty submitted with the Goods.

13.2. The manufacturer's warranty supplements the Buyer's rights related to poor-quality Goods.

13.3. The manufacturer's warranty obligations for the Goods are valid only if the terms of use of the Goods have not been violated. Before using the Goods, the Buyer must carefully read the instructions for using the Goods, if any.

14. Product quality

14.1. The Seller guarantees the quality of the Products (statutory quality guarantee). The Seller grants a quality guarantee valid for a certain period of time for different types of Products, the specific term and other conditions of which are indicated in the documents submitted together with the Product.

14.2. Product photographs are intended for illustrative purposes only, the original products may differ from those shown. The photos of the products posted cannot be used as a basis for claims. The product shall be considered to be in conformity if it corresponds to the sample, model or description provided in the online store.

14.3. The guarantee provided by the Seller does not limit the Buyer's rights, which, when purchasing goods of inadequate quality, are determined by the regulatory enactments of the Republic of Latvia.

15. Warranty and Buyer's rights in case of non-conforming goods

Legal entities that are not Consumers are provided with only the Manufacturer's warranty of 1 year (12 months).

15.1. Defects in the Goods are eliminated, and non-conforming Goods are replaced or returned, based on the procedure established in these Terms and Conditions and taking into account the requirements of the applicable legal acts of the Republic of Latvia.

15.2. A Buyer who wishes to file a complaint about poor-quality or incompletely assembled Goods can do so at customer service centers or by e-mail info@4shop.lv by returning the potentially non-conforming Goods, taking into account that:

15.2.1. purchased goods can be returned to the customer service center, address: Laboratorijas iela 19, Riga (the form for the warranty service application is available here (PDF format;WORD format).

15.3. When submitting a complaint, the Buyer must provide the following information:

• a) Invoice and order number of the Goods. If possible, the Buyer shall attach an invoice so that the Seller can examine the Buyer's complaint as soon as possible;
• b) indicate the defect of the Product, signs of damage or missing part;
• c) submit other evidence, for example, a photograph of the Product, a photograph of the poor-quality area (if it is mechanical damage and it is possible to photograph it), a photograph of the Product packaging, etc.

15.4. When submitting a complaint, the Buyer shall indicate one of the ways in which the Buyer wishes the claim to be resolved:

• a) by the Seller eliminating the non-conformity of the Product - defects within a reasonable period of time without compensation, if the defects can be eliminated in accordance with the warranty terms;
• b) reduce the purchase price accordingly, taking into account the wear and tear of the Product or the benefit that the Buyer has gained from using the Product, and on which the Seller and the Buyer have agreed;
• c) replace the Product with an analogous Product of appropriate quality within a reasonable period of time without compensation, except in cases where the defects are minor/insignificant or they arose due to the fault of the Buyer;
• d) cancel the Agreement and refund the amount of money paid to the Buyer for the Product, except in cases where the non-conformity of the Product is minor and cannot significantly affect the Buyer's ability to use the Product. The non-conformity of the Product shall be considered minor if it does not significantly reduce the quality of the performance of the basic functions of the Product or the use properties and can be eliminated without causing visually detectable changes in the external appearance of the Product.

15.5. When considering a complaint, a response shall be provided within 15 (fifteen) days from the date of receipt of the complaint. If, for objective reasons, it is not possible to provide a response to the Buyer's complaint within the aforementioned period, the Seller shall immediately inform the Buyer in writing, indicating a reasonable period within which the response will be provided, as well as justifying the need for such an extension.

15.6. The Buyer may also inquire about warranty service issues by calling +371 27277707 or by sending questions to the e-mail address: info@4shop.lv.

15.7. Goods of possibly substandard quality are first delivered to the Seller's warranty service services (contacts can be found here). Only upon determining that the Goods are of substandard quality, the Buyer's request for the Goods of substandard quality can be fulfilled.

15.8. The duration of the warranty service is from 7 to 30 (seven to thirty) calendar days. In exceptional cases, if the Goods are sent to warranty service centers in another EU country, the warranty service process for the goods may last from 14 to 70 (fourteen to seventy) calendar days, depending on the nature of the goods. We emphasize that in all cases we try to implement the warranty service process in the shortest possible time period.

15.9. The equipment delivered for warranty service must not contain the Buyer's personal data and SIM cards. The Seller is not responsible and does not cover the costs of information contained in the equipment submitted for warranty service, recovery and renewal of such information.

15.10. Uncollected Goods submitted for warranty service are stored for 3 (three) months. This period begins from the first notification to the Buyer, using the contact information provided by him (telephone, e-mail address, etc.), that the Buyer can receive the Goods returned from the warranty service center. If the Buyer does not receive the Goods within the specified period, the Seller has the right to no longer store the Goods, the Goods may be disposed of. In such a case, the Seller is not responsible for the Buyer's information remaining in the undelivered Goods and other losses of the Buyer that arose in connection with such destruction of the Goods.

15.11. If the Buyer (consumer) finds the Goods of inadequate quality and wishes to return them, the Seller undertakes to ensure the return of the Goods to the Buyer, compensating the Buyer (consumer) for the costs of returning the Goods. If the Buyer chooses a method of returning the Goods that differs from the method of returning the Goods offered by the Seller, which results in disproportionate and higher costs, the Seller is not obliged to cover such costs of returning the Goods.

15.12. Large-sized Goods that do not comply with the terms of the Agreement and Goods weighing more than 10 kilograms shall be delivered by the Seller at its own expense for the purpose of eliminating defects, exchanging or canceling the Agreement, if the Agreement is concluded with a consumer (natural person). If the Seller refuses to deliver the goods, the Buyer (consumer) has the right to deliver the goods himself or with the help of a third party, but at the expense of the Seller. In such a case, the Seller undertakes to reimburse the Buyer (consumer) for the costs of returning the Goods incurred by the Buyer in connection with the delivery of the Goods to the Seller, within 3 (three) business days after receipt of a document confirming the costs.

16. Liability

16.1. The Buyer is responsible for the actions taken using the online store, including, but not limited to, the accuracy of the data provided in the purchase form. The Buyer assumes responsibility for the consequences that arose due to errors or inaccuracies in the data provided in the registration form.

16.2. When filling out the purchase form in the online store, the Buyer is responsible for the storage and (or) transfer of his login data to third parties. If the services provided in the online store are used by third parties who have connected to the online store using the Buyer's login data, the Seller considers such a person to be the Buyer and the Buyer is responsible for all actions of such a third party performed in the online store.

16.3. The Seller, to the extent that it does not contradict applicable law, is exempted from any liability in cases where losses arise because the Buyer, regardless of the Seller's recommendations and his obligations, did not familiarize himself with these Terms, this Privacy Policy and other documents specified in the Terms, although such an opportunity was provided to him.

16.4. The Buyer is obliged to ensure the secure storage of his login data to the online store and not to disclose them, as well as to ensure that the data is known only to him and used only by the Buyer, as well as not to transfer or otherwise create an opportunity for other persons to familiarize themselves with or use these data. If there is a suspicion that the login data could have been learned by another person, the Seller must be immediately notified of this, and the Seller must be immediately informed of the violation or disclosure of the login data to the online store. All actions performed using the Buyer's identification code are considered to be performed by the Buyer, and the Buyer assumes full responsibility for the consequences of such actions.

16.5. The parties shall be liable for any breach of the Agreement concluded through the online store in accordance with the procedure established by the laws of the Republic of Latvia.

16.6. In the event that the Seller violates the provisions of these Terms, it shall be liable for any damage or loss incurred by the Buyer as a foreseeable consequence of the breach of these Terms. Damage or loss shall be deemed foreseeable if it is an obvious consequence of the Seller's breach or if the Seller and the Buyer were aware of such damage or loss at the time of concluding the Agreement.

16.7. The Seller supplies the Goods for household and personal use only. The Buyer undertakes not to use the Goods for commercial, business or resale purposes, and the Seller shall not be liable for any loss of profit, business losses, operational disruptions or losses incurred by the Buyer in connection with lost business opportunities.

16.8. The Seller is not responsible for the information provided on the websites of other companies, even if Buyers access these websites using the link in the Seller's online store.

17. Events beyond the Seller’s control

17.1. The Seller shall not be liable for any failure to perform or delay in performance of the Contract or any of its obligations under the Contract if such failure or delay is due to force majeure.17.2. In the event of an event beyond the Seller’s control affecting the proper performance of the Seller’s obligations under the Contract:a) The Seller shall immediately notify the Buyer; andb) the Seller’s performance of its obligations under the Contract shall be suspended and the period for performance of the obligations shall be extended by a period equal to the duration of the event beyond the Seller’s control. If events beyond the Seller’s control affect the delivery of the Goods to the Buyer, the Seller shall agree on a new delivery date after the Seller’s event beyond the Seller’s control has ended.

18. Sending information

18.1. The term “in writing” used in the Terms also includes e-mails.

18.2. In order to communicate with the Seller in writing or in the event that the Terms provide for the Buyer’s obligation to communicate with the Seller in writing, the Buyer shall send an e-mail to the Seller to the address info@4shop.lv or a regular letter addressed to SIA 4SHOP, Riga, Laboratorijas iela 19, LV-1009. The Seller shall inform the Buyer in writing of the receipt of the notification (usually by e-mail). The procedure for the Buyer to contact the Seller for the purpose of exercising the right of withdrawal and withdrawing from the Agreement is provided for in Clause 7 of these Terms.

18.3. The Seller shall send all notifications to the Buyer to the e-mail address specified in the Buyer’s purchase form.

19. Other provisions

19.1. These Terms and Conditions shall apply to any Agreement concluded between the Seller and the Buyer together with the documents expressly specified in the Terms and Conditions. Any deviations from these Terms and Conditions shall be valid only if they are drawn up in a written document.

19.2. The Buyer, taking into account the legislation of the Republic of Latvia, has certain rights related to Goods of inadequate quality. No provision of these Terms and Conditions shall be interpreted as limiting or restricting the exercise of such rights.

19.3. The Seller shall have the right to transfer its rights and obligations under the Agreement to a third party or parties, but the transfer of such rights and obligations shall have no effect on the Buyer's rights and the Seller's obligations under these Terms and Conditions. In the event of such transfer, the Seller shall inform the Buyer by providing information about the transfer in the online store.

19.4. The Buyer shall not have the right to transfer all or part of the rights or obligations arising from these Terms to a third party or parties without the written consent of the Seller.

19.5. If any of these Terms is declared illegal, invalid or unenforceable by a court, the remaining provisions of these Terms shall remain in force and shall be applied in full. Any provision of these Terms that is declared illegal, invalid or unenforceable only in part or in a certain extent shall remain in force to the extent that it was not declared illegal, invalid or unenforceable.

19.6. These Terms and the relations between the parties under these Terms (including issues of conclusion, validity, application and termination of the Agreement) shall be governed by the laws of the Republic of Latvia and shall be interpreted on the basis of the laws of the Republic of Latvia.

19.7. Any dispute, disagreement or claim arising from or related to these Terms, their violation, termination or validity shall be finally resolved in accordance with the procedures specified in the laws and regulations of the Republic of Latvia. 19.8. Disputes between the Buyer and the Seller shall be resolved through mutual negotiations. If the Seller refuses to satisfy the Buyer's complaint or the Buyer does not agree with the solutions offered by the Seller and determines that his rights or interests were violated, the Buyer may submit a complaint to the Consumer Out-of-Court Dispute Resolution Commission, located at Brīvības iela 55, Riga, Latvia, LV-1010, which resolves consumer disputes (more information on dispute resolution is availableathttps://www.ptac.gov.lv/lv).

19.9. In addition to the above, the Buyer may use the electronic dispute resolution platform (ODR) to resolve disputes regarding goods or services purchased on the website. More information https://ec.europa.eu/odr.